IGATE Recruitment 2015 for BE,B.Tech,MCA Freshers In February 2015

IGATE Recruitment 2015 for  BE,B.Tech,MCA Freshers In February 2015

IGATE Recruitment For BE,B.Tech,MCA Freshers In February 2015 . Openings For Freshers At IGATE Noida In February 2015. BE,B.Tech Freshers Jobs 2015. MCA Freshers Openings 2015 In February.

IGATE Recruitment 2015

Company Name	IGATE
Qualification	BE,B.Tech,MCA
Experience	0 - 1 Years
Job Location	Noida
Job Role	Technical Support Engineer
Salary	Best In The Market
Industry	IT-Software
Website	www.nowjobs.in

Job Description:

• Experience in an inbound technical helpdesk for IT Infrastructure Client, troubleshoot & resolve issues related to Windows, Printers, Enterprise Applications like Outlook, VPN, Blackberry, Basic computing skills
• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Escalate complex problem to appropriate support specialists.

Desired Candidate Profile:

• Excellent communication and conversation skills (Verbal and Written)
• Should have a great customer handling skills
• Should be ready for 24/7 shift .
• Ability to work under considerable pressure managing multiple tasks and priorities.
• Ok for a 2 years Service Agreement.

Additional Information:

• Should be flexible to work in 24/7 environment in shifts.

How To Apply:

Apply Here